REFUND POLICY
We want you to feel confident when ordering from Pure Skin Club. If you are not satisfied with your purchase, please review our return policy below.
RETURN ELIGIBILITY
You may request a return within 15 days of receiving your order.
After your return request has been approved, you will have an additional 15 days to send the item back to us.
This means a total return window of 30 days from the date of delivery.
CONDITION OF RETURNS
To be eligible for a return, the item must meet the following conditions:
The item must be unused
The item must be in its original condition
The item must be in its original sealed packaging
Due to hygiene reasons, we do not accept returns for products that have been opened or used.
Any item that has been opened, used, or is not in its original sealed packaging will not be eligible for a refund.
HOW TO REQUEST A RETURN
To initiate a return, please contact us at:
Include your order number and reason for return.
Once your request is reviewed and approved, we will provide you with return instructions.
REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 3 to 7 business days for the refund to appear in your account, depending on your payment provider.
NON-DELIVERY OR ISSUES
If you experience any issues with your order, please contact us before requesting a return.
We are always here to help and will work with you to find a suitable solution.
Your satisfaction is important to us, and we are always open to feedback and resolving any concerns.
IMPORTANT NOTES
We reserve the right to refuse returns that do not meet the conditions stated above.
Shipping costs are non-refundable unless the item is defective or incorrect.
CONTACT INFORMATION
For all return requests or questions, please contact: