SHIPPING POLICY
Thank you for choosing Pure Skin Club.
We are committed to providing a smooth and reliable delivery experience. Please review our shipping policy below.
PROCESSING TIME
All orders are processed within 1 to 3 business days after receiving your order confirmation.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed and shipped, you will receive a confirmation email including your tracking information.
DELIVERY TIME
Estimated delivery time is between 5 to 10 business days, depending on your location and local carrier conditions.
Please note that delivery times are estimates and may vary.
If your order has not arrived within this timeframe, there is no need to worry. Delays can occasionally occur due to high demand, carrier delays, or logistical factors outside of our control.
If this happens, please contact us at support@pureskinclub.store and our team will personally assist you in locating your order and resolving the situation as quickly as possible.
SHIPPING RATES
Shipping costs are calculated at checkout based on your location and order details.
We may offer free shipping promotions, which will be clearly displayed on our website.
SHIPPING DESTINATIONS
We currently ship to selected countries including Australia and New Zealand.
Customers are responsible for any customs duties, taxes, or import fees that may apply depending on local regulations.
ORDER TRACKING
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment at any time.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing accurate and complete shipping information.
If an incorrect or incomplete address is provided, we cannot guarantee successful delivery.
Pure Skin Club is not responsible for lost packages due to incorrect address details.
Once an order has been shipped, we are unable to modify the shipping address.
UNDELIVERABLE PACKAGES
If a package cannot be delivered and is returned to us, we may offer a reshipment or refund excluding original shipping costs.
Additional shipping fees may apply for reshipment.
DELAYS
While we always aim for timely delivery, delays may occur due to factors outside of our control such as weather conditions, customs processing, or high shipping volumes.
We will always do our best to support you and keep you informed if needed.
CONTACT INFORMATION
For any questions regarding your order or shipping, please contact us at: